9. FAQ Policy Page
Last updated: Today
Frequently Asked Questions
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods or due to carrier delays.
Where do you ship from?
Depending on the product, orders may be shipped by one of our fulfilment partners or suppliers.
Some orders may be dispatched from outside Canada, including from fulfilment locations in China.
You will receive shipping confirmation and tracking information when available.
Does copper change colour over time?
Yes. Copper is a natural material and may gradually oxidize or develop a patina with wear. This is a normal characteristic of copper and makes each piece slightly different over time.
Copper may also temporarily discolour the skin for some people. This can usually be washed away with soap and water.
Can I return earrings or personal care products?
For hygiene reasons, earrings and personal care items such as tongue scrapers may not be eligible for change of mind returns once they have been worn, used, opened or removed from their protective packaging.
If your product arrives damaged, faulty or incorrect, please contact us at info@clairecedar.com.
This does not limit any rights available under applicable Canadian consumer protection laws.
Do you offer free shipping?
Yes, we offer free shipping across Canada.
Do you offer returns?
Yes, Claire & Cedar offers a 30-Day Return Guarantee.
Please contact us within 30 days of receiving your order at info@clairecedar.com.
Conditions and exclusions apply. Please see our Returns and Refund Policy for full details.
How do I start a return?
Email us at:
Please include your name, order number, reason for return and photos if the item is damaged, faulty or incorrect.
Who pays for return shipping?
For change of mind returns, size changes or unwanted items, the customer is responsible for return shipping costs.
Once your return has been approved, we will provide you with the correct return instructions and return address.
This does not limit any rights you may have under applicable Canadian consumer protection laws.
When will I receive my refund?
Once your return has been received and approved, we will process your refund to the original payment method.
Your bank or payment provider may need additional time to complete the refund.
What if my item is faulty or incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue and clear photos.
We will review the issue and help you with the next steps.