2. Returns and Refund Policy
Last updated: Today
At Claire & Cedar, we want you to feel comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30 day money back guarantee work.
This policy applies to purchases made through clairecedar.com.
30 day money back guarantee
We offer a 30 day money back guarantee.
If you are not happy with your order, or if something is not quite right, please contact us within 48 hours of receiving your order.
To start a return request, email us at:
Please include:
Your full name
Your order number
The email address used for the order
The reason for the return
Clear photos if the item is damaged, faulty or incorrect
Any details that help us understand how we can assist you
Our team will review your request and reply with the next steps.
Return approval
Please do not send any items back before contacting us.
All returns must first be approved by Claire & Cedar by email.
If your return is approved, we will provide the return instructions and the correct return address.
Returns must be sent to the return location provided by our team.
Return shipping costs
For change of mind returns, size changes or items that are no longer wanted, the customer is responsible for the return shipping costs.
The customer is responsible for arranging and paying for return shipping to the approved return address provided by Claire & Cedar.
We recommend using a tracked shipping service. Claire & Cedar cannot confirm or complete a return until the returned parcel has been received at the approved return location.
Tracking required for returns
For an approved return, the customer must provide valid return tracking details.
A refund can only be processed after the returned item has been received and confirmed at the approved return location.
If a returned parcel is lost in transit and cannot be confirmed as delivered, we may not be able to approve the refund.
Condition of returned items
To be eligible for a return, the item should be:
Unworn
Unwashed
Unused
In its original condition
With tags and packaging where possible
Items that show signs of wear, washing, use, damage, perfume, stains, makeup marks or alterations may not be accepted.
Copper Products
Copper is a natural material and may gradually change in colour or develop a patina with wear and exposure to air, moisture and the natural oils of the skin.
Copper may also cause temporary discolouration of the skin for some customers. These natural characteristics of copper are not considered product defects.
Please follow the care instructions provided with the product or on the relevant product page to help maintain the appearance of your copper jewellery.
Items that may not be eligible for return
Some items may not be eligible for change of mind returns, including:
Gift cards
Final Sale Items
Regular sale items can be returned under our standard return policy. Items purchased during an ending sale, such as a “Sale Ends Today” promotion, are final sale and cannot be returned or refunded.
Personal or hygiene related items
Items that have been worn, washed or used
Items returned without approval
This does not limit any rights you may have under applicable Canadian consumer protection laws.
For hygiene reasons, earrings and personal care products, including tongue scrapers, may not be eligible for change of mind returns once they have been worn, used, opened or removed from their protective packaging.
This does not apply where an item is faulty, damaged, incorrect or where applicable consumer protection law provides otherwise.
Faulty, damaged or incorrect items
If your item arrives damaged, faulty or incorrect, please contact us within 48 hours of receiving your order at:
Please include your order number, a description of the issue and clear photos of the item and packaging.
We will review the issue and work with you on a suitable solution. Requests submitted more than 48 hours after delivery may not be eligible for a replacement or refund.
Your rights under applicable Canadian consumer protection laws are not excluded or limited by this policy.
Multiple Sizes & Excessive Returns
To help us keep our return policy fair for all customers, our return policy is intended for genuine purchases and is not designed for ordering multiple sizes of the same item solely for the purpose of trying them on and returning most of the order.
If we determine that an order contains multiple sizes of the same item and was placed primarily for this purpose, we reserve the right to refuse the voluntary return or refund for those items.
This does not affect any rights you may have under applicable Canadian consumer protection laws, including where an item is defective, incorrect, or where other legal cancellation or refund rights apply.
Canadian consumer protection laws
Nothing in this policy limits any rights you may have under applicable Canadian consumer protection laws.
Depending on your province or territory, you may have additional rights regarding online purchases, faulty products, cancellations or refunds. In British Columbia, certain online purchases are also covered by the Business Practices and Consumer Protection Act.
Statutory Cancellation Rights
Our return policy is in addition to any rights available to you under applicable Canadian consumer protection laws.
Where applicable law gives you a statutory right to cancel an online purchase, those rights will apply regardless of our standard return conditions. Any refund, return instructions and return shipping obligations in those circumstances will be handled as required by applicable law.
Agreed Resolutions
If a customer contacts us regarding a return or refund and an alternative resolution is mutually agreed upon, that resolution will be considered final once it has been accepted and carried out.
Once the agreed resolution has been completed, the customer cannot later request a different resolution, refund, or return for the same issue, except where otherwise required by applicable law.
Return Notification Period
If you would like to return an item, you must contact us within 48 hours of receiving your order to request a return.
Once your return request has been approved, we will provide you with the return instructions. Items returned without contacting us within this 48-hour period may not be accepted.
This 48-hour notification period applies to voluntary returns, including returns related to size, fit, colour, or personal preference. It does not limit any rights you may have under applicable Canadian consumer protection laws, including in cases involving defective, damaged, incorrect, or misrepresented items.
Refund processing
Once your return is received and approved, we will notify you by email.
If your refund is approved, it will be processed back to your original payment method.
Please allow time for your bank, card provider or payment provider to process the refund.
Exchanges
We may offer an exchange or another solution depending on the situation and product availability.
Please contact us at:
We will review your request and let you know what options are available.
Order cancellations
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to cancel it.
If your order has already been processed or shipped, cancellation may no longer be possible.
Contact us
For return, refund or order questions, contact us at: