1. Shipping Policy
Last updated: Today
At Claire & Cedar, we want your order to be handled carefully, clearly and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through clairecedar.com.
Order processing time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, check the product details, confirm the shipping information and prepare your order for dispatch through our fulfilment network.
Business days are Monday to Friday, excluding public holidays.
Shipping time
After your order has been processed and dispatched from our warehouse, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs checks, peak sale periods, public holidays, incorrect address details or other circumstances outside our control.
Fulfilment and Shipping Locations
Depending on the product, your order may be prepared and shipped by one of our fulfilment partners or suppliers.
Some orders may be dispatched from outside Canada, including from fulfilment locations in China.
Items from the same order may occasionally be shipped separately and arrive in more than one parcel.
Shipping carriers
We offer free shipping across Canada.
Depending on the product and delivery address, orders may be shipped with Canada Post, local delivery partners or other trusted shipping partners.
If tracking is available for your order, tracking details will be sent to you once your order has been dispatched.
Shipping costs
Shipping is free for orders delivered within Canada, unless stated otherwise at checkout.
Incorrect shipping details
Please make sure your shipping details are correct before placing your order.
If you notice an error in your address, please contact us as soon as possible at:
We will do our best to help, but once an order has been processed or shipped, we may not be able to change the delivery address.
Delayed orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your name, order number and the email address used to place the order.
We will review your order and help you with the next steps.
Lost or missing parcels
If tracking shows that your parcel has been delivered but you have not received it, please first check with other members of your household, neighbours, your local post office or the delivery carrier.
If you still cannot locate your parcel, contact us at:
We will review the situation and help where possible.
Shipping Protection
Claire & Cedar offers optional Shipping Protection for $5 CAD per order.
Shipping Protection covers your order against loss, theft and damage from the time your order is placed until it has been received by the customer.
If your order is covered by Shipping Protection and arrives damaged, is lost in transit or is stolen, please contact us within 48 hours of receiving the order or delivery confirmation at:
Please include your full name, order number and any relevant photos or details that can help us review the issue.
If your claim is approved, we will arrange a replacement product.
Shipping Protection is optional and is not refundable once purchased.
If you do not select Shipping Protection at checkout, your order will still be shipped according to our standard Shipping Policy, but the additional Shipping Protection coverage will not apply.
Questions
For any shipping questions, please contact us at: